Frequently Asked Questions
Answers to the most common questions about working with Prodark Design.
What happens if I cancel my subscription?
You can cancel your subscription at any time, with no minimum term. When you cancel, your site remains active until the end of your paid billing period. You can request an export of your website content and files within 30 days after that; after 30 days, your site may be archived.
Is the price truly fixed, or are there setup fees?
The prices displayed are our standard base subscriptions. There are zero upfront setup fees on standard plans. Any optional third-party costs (such as purchasing a brand-new domain name registration from a registrar) are billed at cost.
Who owns the domain name and business email?
Your custom domain name and Zoho email accounts are yours at all times. We simply manage and configure the technical records on your behalf. Ownership of the logo, design and website content we create for you passes to you once all invoiced amounts have been paid, as set out in our Terms & Conditions.
How fast does my website go live?
We initiate design and technical setup within 48 hours of onboarding. Complete single landing pages typically launch in 2 business days, while standard 5-page sites launch in 3 business days, depending on review turnaround.
How do I submit updates or request support?
Once subscribed, you receive instant access to your private Client Dashboard, where you can submit content changes, review task progress, and message our team directly.
Can I upgrade or downgrade?
Yes. You can change plans anytime from your dashboard. Prorations are supported in Stripe.
Do you support custom integrations?
Yes, our Enterprise plan covers advanced integrations and custom portals.
What payment methods are accepted?
Stripe subscriptions support all major credit and debit cards.